2. Performance Management


In 2018, the Pennsylvania Governor signed an executive order that created the Office of Performance Through Excellence, to serve as the commonwealth’s central performance management and continuous improvement office. The office is led by an executive director that serves as the state’s chief performance officer.

The commonwealth has a standard performance management framework known as Results PA that the Office of Performance Through Excellence (OPE) and several agencies have adopted at various levels. One component of Results PA is a series of monthly or quarterly team meetings dedicated to assessing progress toward goals; discussing the status of key outcome and process measures; identifying problem-solving or process improvement opportunities; and celebrating team successes. OPE staff support agencies in the development of their Results PA routines and periodically attend the agencies’ performance management meetings. Commonwealth employees discussed their experience with Results PA on a virtual conference panel in January 2021.