2. Performance Management


Tennessee’s Governmental Accountability Act of 2013 established a statewide performance management system, Transparent Tennessee, managed by the Office of Customer Focused Government (CFG). The Office of Customer Focused Government and the state’s Chief Operating Officer continuously track and monitor performance data and report publicly available operational performance on Transparent Tennessee’s dashboards, which include specific goals, targets, and performance data for each of the state’s strategic priorities. The site also includes state fiscal data as well as OpenMaps, which showcases key metrics and an interactive budget tool.

Issue Areas: Child Welfare, Criminal Justice, Economic Mobility, Education, Health, Workforce