4. Innovation


The Arizona Government Transformation Office’s Lean Foundations workshops provide training to state employees as part of the state’s Arizona Management System (AMS), which is designed to implement innovative solutions to improve service delivery. Arizona cabinet agencies have an Office of Continuous Improvement that is responsible for implementing and sustaining AMS. Some agency examples include the Arizona Commerce Authority, which promotes the development of new industries in Arizona. Also, as part of the Be Connected program, the Department of Veterans’ Services (ADVS) conducted a Transportation Survey that revealed a substantial number of veterans live great distances from resources. As a result, ADVS and Be Connected organized a program to deliver food and essentials to this underserved portion of the population.