4. Innovation


The Tennessee Office of Customer Focused Government (CFG), in addition to overseeing the state’s performance management processes, leads innovation statewide. The mission of the office is to “drive innovation and operational efficiency to benefit [residents].” CFG staff consult with agencies to run a variety of projects across the enterprise that foster innovation and continuous improvement, specifically finding opportunities to improve outcomes pertaining to their operations and how they serve their customers.

Issue Areas: Child Welfare, Economic Mobility, Education, Health, Workforce