In 2019, Michigan’s Children’s Services Agency designed new executive performance dashboards that offer a comprehensive picture of agency operations through 42 carefully selected metrics. For each major area of the child welfare system –centralized intake, field investigations, open cases, and out-of-home placements – the department prioritized the most important management questions in each of three performance categories: (1) system capacity, (2) program quality, and (3) child and family outcomes. It then designed a dashboard metric to present data for each of these questions.
