The state has achieved better outcomes through an enterprise performance management system that engages state leaders in using performance data to continuously improve results.
2. Performance Management
California’s Department of Health Care Services has a performance dashboard initiative that aggregates enrollment, client demographic, access, and coverage data. The information is also available on the California Health and Human Services Open Data Portal. California’s Department of Social Services uses the Cal-OAR system to continuously improve county-based CalWORKs programs by collecting, analyzing, and disseminating outcomes and best practices. The California Department of Education’s California School Dashboard documents state and local education performance. The state indicators include: academic information, English learner progress, chronic absenteeism, graduation rate, suspension rate, and college/career readiness.
Issue Areas: COVID-19, Economic Mobility, Education, Health
The state has a culture that supports the sustainable use of data and evidence to deliver results in a transparent, equitable, and ethical manner.
The California FY21-22 Budget establishes and supports the state’s first-ever Chief Equity Officer within the Government Operations Agency (GovOps), which will build upon and implement the work of the California Leads Taskforce. The Chief Equity Officer will develop a uniform framework for creating equitable policies, practices, and metrics for hiring and procurement. The budget establishes the Racial Equity Advisory Council, which will advise GovOps in developing statewide policies that promote diversity, equity, and inclusion in the state workforce. The Administration will continue to work with the Legislature this summer to finalize the creation of the Council.
To further this work, the GovOps agency has also been tasked with creating the first-ever statewide strategic five-year plan to transform government operations.
GovOps conducted a two-and-half day workshop on designing rigorous evaluations in partnership with The Abdul Latif Jameel Poverty Action Lab (J-PAL). Eight state teams attended, including groups from multiple entities in California Health and Human Services Agency (CHHS), California Department of Human Resources (CalHR), the state treasurer, department of motor vehicles, California Department of Transportation (CalTran), Strategic Growth Council, water boards, department of conservation, and the state library. GovOps will use participant survey results to inform future training on evaluation.
The state has data policies that outline the principles, people, and activities that govern its data collection and use.
6. Data Policies
California’s statewide Open Data Policy encourages departments to share data in standard and accessible formats through the California Open Data Portal. As outlined in the California Open Data Handbook, the state’s open data efforts are designed to improve collaboration, expand transparency, encourage innovation, and increase effectiveness. In addition, the state hosts CalData, a professional network for government officials and partners to promote the best uses of open data.
In spring 2021, all entities under the authority of the Governor of California signed a single Interagency Data Exchange Agreement (IDEA), an umbrella memorandum of understanding (MOU) that is intended to facilitate data exchange between state entities in California. It is both a process tool and a set of resources designed to help state entities exchange data more efficiently, while ensuring that the exchange is legal and secure. Under IDEA, signatory entities draft a Business Use Case Proposal (BUCP) that details the specifics of their data exchange. IDEA is supported by detailed handbooks, community of practice, and resource library.
7. Data Infrastructure
The state has improved outcomes through technology infrastructure that allows it to efficiently collect, inventory, and share data.
7. Data Infrastructure
In summer 2021, California began creating the Cradle-to-Career System, which will be a suite of user-friendly resources focused on early learning through K-12 and higher education, as well as on the financial aid and social services that help students reach their goals. It will include:
Planning and application tools for students, families, and educators to streamline the college and financial aid processes and monitor student progress.
Dashboards, query tools, and an analytical data set for researchers, policymakers, educators, and community members to inform research, advocacy, and policy analysis.
Community engagement and training to raise awareness of the data system and ensure it can be used by students, families, educators, researchers, and policymakers.